Webkore's SLA ensures Internet connectivity is provided to our customers 99.9% of the time and, as set forth below; We will credit Customer's account for the next billing period if Webkore fails to meet this Uptime Guarantee during any given calendar month. At the customer's request, We will calculate the unavailability within a calendar month. This consists of the number of minutes that the network was not available online, but will not include unavailability which is not reported within five days, or any unavailability resulting from

(a) Scheduled Maintenance
(b) Equipment failure
(c) Customer's applications or equipment

Each month consisting of less than 99.9% uptime will result in credit of the hosting fees, applicable to the next calendar month's fees. Customer accounts in arrears are not eligible for any SLA credit.

Uptime Guarantee	SLA Credit
99.9%	Guaranteed
99.8%	10%
99.7%	20%
99.6%	30%
99.5%	40%
99.4%	50%
99.3%	60%
99.2%	70%
99.1%	80%
99.0%	90%
Less than 99.0%	100%

Limitations of Guarantee

The total credit granted to customer by any aspect of this Service Level Guarantee during any calendar month will not exceed the monthly fee for the same calendar month.

Credits or remedy will be provided only upon request of the customer. Requests for credit must be received within 5-days of the failure.

No guarantee or remedy will be provided at any time for failures determined attributable to reasons beyond our control.

This SLA is subject to change at the sole discretion of Webkore Internet Services, without notice to the customer. The most recent revision of this document will be posted on our web site. All changes made to the SLA will be effective seven (7) days after publication.

This SLA in no way construes Webkore will guarantee performance against failures of application specific failures, such as web server software, operating system software, failing hardware, web site application features, database performance or related components. It will be at our sole discretion to determine fault and identify failure to perform under the obligations of this SLA.